This position is located in Tucson, AZ.
Customer-facing Information Technology, Tech Support, IT Support, Helpdesk, Software Support or Break-fix experience strongly preferred but not required.
In-person training on location in our Tucson office starting March 29th. All social distance guidelines are being followed. Remote work from home may be available, after training is complete, until COVID-19 restrictions are removed.
Preference will be given to applicants available to start on March 29th. Other start dates may be available.
AFTERNOON shift availability strongly preferred. Work schedule may be Sunday-Thursday or Tuesday-Saturday.
Hourly base pay of $16-$18 DOE plus uncapped monthly performance bonus. Progressive shift differential may be available for afternoon and night shifts.
Relocation assistance is not available. No staffing agencies, please.
Mural Corporation (Mural) is a leading provider of cloud and SaaS IT strategy and operations services. We partner with global technology and telecommunications providers as well as individual clients to assist them in evaluating their overall SaaS product and technology strategies, to drive setup, migration and activation success, and to deliver on-going technology help desk and managed services support.
The Mural Microsoft 365 Concierge Ambassador is responsible for providing technical break/fix support, customer education, escalation support, and commerce/billing support to Microsoft 365 Business customers. The Mural Concierge Microsoft 365 Ambassador supports business customers with all issues pertaining to the sign-up, installation and usage of Microsoft 365 up to and including helping with underlying OS or Network issues when the customers stated goal is to get Microsoft 365 running. Supported technologies include Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Outlook, the Office Productivity Suite, Azure Active Directory, and other related technologies. The Mural Concierge Microsoft 365 Ambassador’s ultimate goal is to provide an unrivaled Customer Service Experience, ensuring that both our business customers’ needs, and client’s customer satisfaction goals are met.
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